TERMS & CONDITIONS
Please note, all calls are recorded for training and monitoring purposes.
Obligations of the “Trainee” (anyone who has made a payment towards any course provided by LGV Training Solutions) all the companies who we work with, any third party who makes the booking for someone else either by email, phone call or in person:
Provide full and accurate information to LGV Training Solutions at all times
Be in possession of all necessary legal documentation at all times while undertaking their course – the Trainee accepts full responsibility for identity documents
Ensure they are not under the influence of alcohol or illegal drugs during their course – if LGV Training Solutions or our accredited Training Partners discover a breach of this commitment the course will be terminated immediately with all relevant fees forfeited
Unable to attend their training course on the agreed date(s). If a Trainee wishes to change the agreed dates they must provide suitable notice. If notice is not provided and the Trainee fails to attend the course, the course will proceed as originally agreed and the Trainee's result will be recorded as a ‘Fail’ with all monies paid towards that course forfeited
Commit to conducting themselves in an appropriate manner: LGV Training Solutions reserves the right to terminate a course without notice should they, in their reasonable discretion, decide that a Trainee has acted or behaved inappropriately, including but not limited to verbal and physical abuse towards LGV Training Solutions staff or Training Partner staff.
Whilst under contract with LGV Training Solutions the Trainee undertakes that LGV Training Solutions will be their sole training provider for all related training courses. Payment for all future driver licences must be made to LGV Training Solutions.
Understands that LGV Training Solutions reserve the right to update or amend these Terms and Conditions (Ts & Cs) at any time and that the Ts & Cs prevailing at the time of enquiry applies – this is in accordance with law and does not affect a Trainee’s statutory rights.
Training with LGV Training Solutions:
The practical courses will last between 3 and 5 days, depending on the course chosen
A training day may start at various times throughout the day with the Trainee spending between 3.5 and 4 hours in the vehicle each day
Depending on training centre location and vehicle availability, training will take place on either a one-to-one (1:1) or two-to-one (2:1) basis
In the event of the training vehicle breaking down, LGV Training Solutions will arrange for the Trainee to have further training to make-up for lost time – this rebooking will be at a time convenient for the Trainee and will be delivered at no extra cost
In the event of mechanical error resulting from the Trainees inappropriate use of the vehicle, the training time lost or the loss of test will not be reimbursed by LGV Training Solutions.
In the event that a course or part of a course is cancelled due to instructor illness, LGV Training Solutions will rebook any undelivered training at a time convenient for the Trainee and at no extra cost
In the event that a course or part of a course is cancelled due to inclement weather, LGV Training Solutions will rebook any undelivered training at a time convenient for the Trainee and at no extra cost.
If the full complement of training has been delivered but the Test was cancelled, the Trainee can still attend the rearranged Test but additional training may have to be paid for – please contact LGV Training Solutions for prices and terms
In the event that a Trainee fails to attend or complete their course for whatever reason, excluding but not limited to certified sickness, all course fees will be forfeited
LGV Training Solutions reserve the right to amend course dates without any financial penalty – appropriate notice will be provided
Where applicable all course bookings are inclusive of Test fees
All bookings will be confirmed by LGV Training Solutions via the phone and sent to the Trainee via Text , post or email . If a Trainee has not received confirmation of their agreed booking they must contact LGV Training Solutions
Any complaints about LGV Training Solutions courses should be directed to Customer Services and sent by Special Delivery to the LGV Training Solutions address. LGV Training Solutions will endeavour to reply within 28 working days
Course fees include a Booking Fee which is non-refundable .
Course fees vary: please contact LGV Training Solutions for details of current prices
Course fees must be paid in full 14 days before dates for that course can be arranged on a Trainee’s behalf
LGV Training Solutions allow interest-free deposit and part payments however pursuant to clause 3(3) above courses cannot be booked or go ahead as planned if there is an outstanding balance. Upon making an initial part-payment a schedule of follow-up payments must be agreed which will be confirmed in writing by LGV Training Solutions.
A Trainee’s contract begins on the day of their first transaction and their contract is valid for a period of 11 months only after that all the fees will be fortified if the course is not completed, no refund will be issued.
Booking fee is non transferable from one course to another.
Cancellation and refund policy:
If the Trainee cancels their booking within 7 days of paying their initial Booking Fee(Non Refundable) any other monies paid to LGV Training Solutions will be refunded , provided the Trainee returns the Starter Pack in the same condition it was issued and none of the service/ goods provided for the service are used or activated (this only applies to in accordance with distance selling)
If you agree to start the service immediately , you are waiving your rights of cancellation, by agreeing to the Service Agreement, you will be liable for the cost of any services provided and booking fee will not be refunded.
Cancellations must be made in writing and sent by Special or recorded Delivery to LGV Training Solutions at the LGV Training Solutions address. The timescale for all refunds begins from the acceptance of the delivery by LGV Training Solutions.
LGV Training Solutions will endeavour to acknowledge a Trainee’s cancellation letter within 7 working days of receipt. Subsequent communication will outline the company’s decision regarding the Trainee’s request for a refund and where a refund payment applies this communication will clarify the date and amount of the refund payment
Any approved refund will be returned to the Trainee in 14 working days from receipt of the Trainee's request – please refer to clause 4(2) for clarification on when the refund timescale begins
The term 'Course Bookings' and 'Booking' applies to any Trainee who has made a full or part-payment towards any course provided by LGV Training Solutions
Pursuant to clause 3(5), the following deductions apply to all refund requests: - Requests received within 7 days of initial transaction: no cancellation fee and no Booking fee, only if you have not waived your cancellation rights and agreed to start the service on the payment of initial booking fee- Requests received after 7 days of initial transaction: a cancellation fee of 25% plus Booking Fee (Non-refundable)
Trainees can attend the course(s) they have purchased up to 11 months from their initial purchase date – any courses unattended within 11 months of purchase will become null and void with no refund applicable. However, under certain exceptional circumstances, if the Trainee contacts LGV Training Solutions in writing before the end of their 11-month contractual period it may be possible to extend their booking – this is at the discretion of LGV Training Solutions.
If a Trainee has had dates confirmed in writing (via text, post or email), the booking is both non-cancellable and booking fee and course fees are non-refundable. If Trainee after confirming / agreeing to the training dates or any other service dates cancel the course, they are liable for full payment for the course.
If a Trainee has had dates confirmed in writing but finds they are unable to attend it may be possible to rearrange their booking – this is at the discretion of LGV Training Solutions
Your booking is covered by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which entitles you to cancel this contract within 14 days if you decide to change your mind, and obtain a full refund. This is also referred to as the “Cooling off Period”.
If we agree to start your programme/course or any part of the service within the cooling off period, you are agreeing to waive your rights to cancel.
Where we have booked your Programme/ course or a service during the Cooling Off Period, on your express instruction to us to do so, your cancellation rights will be waived and you will be subject to our normal cancellation terms.
Confidentiality and Data Protection:
LGV Training Solutions will keep confidential, any information which the Trainee supplies to LGV Training Solutions in connection with this agreement. LGV Training Solutions does not store credit card details nor do we share customer details with any 3rd parties.
Should we need to communicate basic personal details to our Training Partners or potential employers (as part of the Recruitment services we offer), we will ask for the Trainee's permission before doing so.
LGV Training Solutions will be responsible for ensuring that the processing of personal data complies with the Data Protection Act, 1998
By paying the minimum Booking Fee the Trainee agrees to participate in LGV Training Solutions publicity
This agreement is governed by English law. Both LGV Training Solutions and the Trainee submit to the exclusive jurisdiction of the English and Welsh courts in relation to any dispute concerning this agreement
By paying the minimum Booking Fee the Trainee agrees to be bound by the above.
We don’t offer price match.
The Trainee warrants, represents and undertakes that his eyesight meets the standard required, he is in good health free from any mental or physical disability, he has a current and valid driving licence for the relevant vehicle, he does not have any criminal conviction or other legal impediment preventing him from being in control of a motor vehicle on the public highway and that there is no prosecution or other action pending in this respect.
It is trainee’s responsibility to check the provisional entitlement prior to booking the Course, in event of nor provisional entitlement for specified category booked, LGV Training Solutions will not be responsible of rebooking or rearranging. all the Fees or monies paid will be fortified.
The Trainee hereby acknowledges and accepts, as a material term of this Contract, that he will be bound by the opinion of the instructor as to the appropriateness or suitability of his taking a test. We will have the right to cancel the Contract in the event that the Trainee does not comply with this Condition.
We reserve the right, without notice to, or, the consent of the trainee to cancel all or any remaining part of the Trainee’s Programme and, where applicable, his test, should the Trainee insist, demand or otherwise show an intention to take his test before he is ready. In the event of the cancellation by us of the Contract in this circumstance, we will not be obliged to refund any monies paid for that part of the programme.
The Trainee will cooperate with us in all matters relating to the Programme and will provide such information and materials as the we may reasonably require in order to supply the programme.
The Trainee will be responsible for, on a daily basis, to confirm their start and finish time for the following day with their instructor. In the event of the Trainee failing to attend for the whole or part of the Programme, you are not entitled to any refund.
Unless we have been notified in writing of any specific unavailability at the time of booking, the Trainee will be available between the hours of 6am and 6pm on working days during training.
The Trainee undertakes that at all time to have in force a current and valid driving licence and to have such original driving licence and national insurance number in his possession at all times whilst attending for all training and tests. The Trainee will obtain and maintain all necessary other permissions and consents which may be required before commencement of the Programme outlined in the booking confirmation.
The Trainee undertakes at all times to be punctual and diligent in fulfilling his tasks and duties under the Programme and in completing the administration tasks for which he will be responsible prior to the commencement of or during the Programme, as required.
The Trainee undertakes not to consume any alcohol or drugs or other intoxicating substances at any time during his attendance at the Programme and not to arrive at the School or at any other premises for completion of the Programme for instruction under the influence of alcohol or drugs or any other intoxicating substance.
The Trainee agrees to behave in a reasonable manner and failure to do so may result in your immediate exclusion from the Programme. We may cancel the Contract at any time with immediate effect and without refunds by giving you written notice if you abuse, threaten or intimidate any member of staff providing or organizing your training.
If any damage caused to LGV Training Solutions’s property during a course due to negligence of trainee or trainee not acting as told by LGV Training Solutions team, the trainee will be responsible to pay for the damages caused
The Company does not exclude its liability:
for death or personal injury caused by its negligence; or
for breach of the terms implied by s 12 of the Sale of Services Act 1979 and by s 2 of the Supply of Services and Services Act 1982; or
for defective products under the Consumer Protection Act 1987; or
for fraud or fraudulent misrepresentation.
Neither party will be liable for:
loss of data or use
any form of indirect, consequential or special loss, or
any loss of or failure to realise expected profit, revenue or savings or any other form of pure economic loss, whether any such loss is direct or indirect, and, in each case, however arising.